Hospitality and Tourism

Career Videos >> Hospitality and Tourism

+ Amusement and Recreation Attendants Job Description
When people are looking for amusement or recreation, they can go to golf courses, carnivals, billiard parlors, and bowling alleys. But they can also go to places like Disney World, Six Flags, Sesame Place, Busch Gardens, and other theme parks. To ensure that the public has a fun and entertaining yet safe experience, amusement and recreation attendants directly interact with the public: selling and collecting tickets, operating amusement concessions, distributing equipment, and otherwise facilitating an activity view more

+ Athletic Trainers Job Description
One of the key players on any sports team never takes the field -- the athletic trainer. This member of the team keeps players in top shape. The most important part of the job is helping athletes prevent and recover from sports injuries. Working closely with team doctors, trainers wrap injuries and supervise physical therapy. Athletic trainers study practice sessions, and provide individualized exercise routines for athletes to improve their performance view more

+ Baggage Porters and Bellhops Job Description
When you’re rushing to catch a plane or train… or heading for a hotel room…you may need the services of baggage porters and bellhops. These service workers make life easier for travelers with luggage. These are jobs that require physical strength. While wheeled luggage carriers may be available at some locations, you are often called upon to lift heavy objects. You also have to be a good communicator, even if the people you’re helping don’t speak your language view more

+ Bakers, Bread and Pastry Job Description
The smell of just baked bread, rolls and muffins or the taste of a fresh pastry is hard to resist. Bakers measure and mix ingredients according to recipes, bake the dough in ovens and decorate and finish the final products. Large commercial bakeries and bakeries in hotels and restaurants may turn out thousands of items daily, while neighborhood and supermarket bakeries turn out smaller quantities, just enough to supply their local customers view more

+ Bakers, Manufacturing Job Description
The main difference between the baker at your local pastry shop and the baker at a large manufacturing firm is the environment in which they work. A local baker is likely to interact with co-workers and customers, and has a hands-on approach to the products. Manufacturing Bakers spend more time with machines, turning out the large quantities of baked goods found in grocery stores and other establishments view more

+ Bartenders Job Description
Bartenders fill the beer, wine, and mixed drink orders that waiters and waitresses take from patrons seated in a restaurant or lounge. Most do the same for customers seated at the bar. Whether through vocational school training or personal experience, most bartenders know how to prepare drink orders quickly and efficiently, even during an establishment’s busiest periods. However, since the same brands are available everywhere, the most important part of a bartender’s job is usually the creation of a friendly, welcoming atmosphere that encourages customers to return on a regular basis view more

+ Butchers and Meat Cutters Job Description
Butchers and Meatcutters work in supermarkets and small retail shops. They cut large animal carcasses into serving sized cuts like roasts, chops and steaks, which are sold to customers. In addition, butchers often make special orders for customers, especially around the holidays. Butchers use tools like band saws, cleavers, knives and grinders. These tools can be dangerous, and can cause serious injuries if not used properly view more

+ Chefs and Head Cooks Job Description
Though some people think the words "chef" and "cook" mean the same thing, in the restaurant world, there's a big difference. Chefs are more highly skilled and better trained than most cooks, and have more responsibility for designing the meals that make a restaurant's reputation. But it's not all about the food. This job requires good organizational and management skills. Sometimes called a head cook, the chef supervises the entire kitchen staff and keeps track of supplies and schedules view more

+ Coaches and Scouts Job Description
With more leisure time than ever, the fitness craze has created better opportunities for sports instructors and coaches. The main difference between the two occupations is that instructors demonstrate general skills and rules of a particular sport to an individual or group, while coaches work to prepare an individual or team for competition and continue to give instruction during the competition view more

+ Concierges Job Description
In a hotel, apartment or office building, a person with the title concierge helps ease the way for visitors and residents in many ways. The concierge may take messages, arrange transportation, or process requests for housekeeping and maintenance. In some areas, the concierge is the person to see for tickets for a sporting event, or show. It’s a crucial position for the management of the building or hotel, because the concierge can make people feel good…or bad…about the establishment view more

+ Cooks, Fast Food Job Description
Fast food cooks work in local diners, bars, and restaurants, and in locations operated by national fast food chains. They prepare hamburgers, hot dogs, pizza, French fries, fried chicken, deli sandwiches, and other basic menu items. The hours are long. The work is often part-time. The pay is not much above the minimum wage. And there are usually no benefits. Yet being a fast food cook has a lot to offer those with their eyes on a career in food services view more

+ Cooks, Institution and Cafeteria Job Description
For most of us, our first For most of us, our first experience with a cafeteria is eating lunch at school. But many other institutions such as hospitals and businesses provide similar in-house food services. The people who prepare the meals are called Institution and Cafeteria Cooks. Often referred to as Foodservice Chefs or Executive Chefs, they have a big job to do. A large variety of foods need to be provided for hundreds, even thousands, of customers every day view more

+ Cooks, Restaurant Job Description
Across the nation, over 700,000 restaurant cooks prepare literally millions of meals each day, most of them cooked to order. Since different foods require different preparation techniques and cooking times, filling the dinner order for just a party of four can be a major challenge. Yet that's the challenge restaurant cooks routinely meet and master many times over. Specific duties vary depending on the restaurant view more

+ Cooks, Short Order Job Description
In today’s high-speed world, people often want In today’s high-speed world, people often want things fast, including their meals. Short Order Cooks specialize in preparing food very quickly. Also called grill or prep cooks, they usually work in diners and coffee shops. They’re expected to know how to cook many different foods…often at the same time. When things get busy, the orders come in fast and furious view more

+ Counter Attendants, Cafeteria, Food Concession, and Coffee
If you like working around food, can deal with pressure and are neat and friendly, you probably have the ingredients to work as a counter attendant at a cafeteria, food concession or coffee shop. This is usually an entry-level position for people with high school degrees. Training takes place on the job. An experienced worker will show you how to take an order… prepare food and beverages… and how to properly serve them view more

+ Dining Room and Cafeteria Attendants and Bartender Helpers
Cafeterias and dining rooms tend to be busy places. Diners expect these public areas to be neat and clean. The men and women, who stay on their toes, keeping things in order, are Dining Room and Cafeteria Attendants and Bartender Helpers. These food service workers set the scene for a pleasant dining experience by dressing tables. They check to see that tables are clean, and that plates, silverware and glasses are all spotless view more

+ First-Line Supervisors / Managers of Food Preparation
One of the main reasons people enjoy eating at restaurants is convenience. They don’t have to worry about buying, preparing, and serving the meal themselves. Instead – someone else handles these responsibilities usually under the supervision of first line supervisors and managers of food preparation and serving workers. From controlling supplies… To training workers… to assigning schedules… supervisors and managers make sure every shift runs smoothly view more

+ Fitness Trainers and Aerobics Instructors (Update)
Classes at health clubs and exercise studios are one of the ways people get -- and stay -- physically fit. These programs are designed and led by fitness trainers and aerobics instructors. They demonstrate correct exercise form and the proper use of equipment. These teachers also instruct students on weight-training, flexibility, aerobics and other workout modes, often developing programs for people with special goals or requirements view more

+ Flight Attendants Job Description
It’s a job that looks glamorous on the outside, but on the inside there’s lots of hard work. Flight Attendants are important people: they are responsible for making sure safety regulations are observed onboard their aircraft. They instruct passengers in the use of equipment like seat belts and oxygen masks and they’re trained to help passengers evacuate in the event of an emergency landing. All of that comes on top of greeting passengers, helping them find their seats and stow their bags, serving meals, and coping with turbulence, airsickness—and occasionally with disruptive travelers view more

+ Food Preparation Workers Job Description
Although there are few formal requirements for food preparation workers, but not everyone has what it takes to keep a busy kitchen running smoothly at mealtime rush hours! Being able to perform tasks in the most efficient manner is essential in this profession. As is the ability to follow instructions and work well with the rest of the kitchen staff. Duties include scrubbing, peeling, and preparing vegetables, de-boning fish, and making sandwiches or mixing bread and pastry dough view more

+ Food Service Managers Job Description
Food service managers are not only responsible for putting food on the table at colleges, large restaurants, and institutions; they're also responsible for the preparation of how the table is to be set up, as well as for the preparation of the server who takes the order and delivers the meal. In fact, food service managers do everything that restaurant owners do but on a much larger scale: they confer with chefs and cooks regarding the items on the day's menu, the size of the portions, and the price to be charged; they keep a sharp eye out for waste; and they do their best to maximize profitability without sacrificing quality view more

+ Gaming and Sports Book Writers and Runners Job Description
In the gaming industry, "bookmaking" has nothing to do with reading or writing. But it has everything to do with arithmetic! The people who manage race and sports books for casinos don't just register a person's bet on a horse race or a football game. They are ultimately responsible for setting the "odds" that determine how much the winners will receive for each dollar bet. These days, computers do most of the calculations, so being comfortable with the appropriate hardware and software is essential view more

+ Gaming Cage Workers Job Description
There are many kinds of games at a casino. But they all have one bottom line: money. Exchanging cash for the chips used to play, and back again from chips to cash is the job of the casino cage cashier. In addition to counting out cash—lots of it—cage cashiers also serve as a sort of in house banking office. They issue lines of credit to customers, as directed by their supervisors. And they keep track of cash coming into the cage area from various sources view more

+ Gaming Change Persons and Booth Cashiers
People who come to work in the gaming industry, often start as gaming change persons and booth cashiers as these positions may be learned on the job. To hold one of these positions you have to be good with numbers, because the entire day is spent exchanging coins for paper cash and accurate financial accountability is a mainstay of the casino industry. The gaming change person wears a money belt or pushes a change cart, and moves around the area on the casino floor where slot machines are located providing change for players view more

+ Gaming Dealers Job Description
A casino dealer is anyone who works at a “table,” be it poker, blackjack, craps, baccarat, or roulette. Conducting these games can be both exciting and challenging. Dealers must have a thorough mastery of a game and be able to explain the rules to casino patrons. The ability to concentrate while working in a noisy and distracting environment — handling payouts, collecting losing bets, and making change — is crucial view more

+ Gaming Managers Job Description
There’s a lot going on in a busy casino. Strict laws and smart business practices require close supervision of every aspect of a gambling establishment. Casino and Gaming Managers supervise the supervisors. The manager decides what kinds of gambling will be offered at the casino, and how the games will be operated in accordance with gaming laws. When complaints or questions arise, the manager is the judge of whether house rules and policies are being interpreted correctly view more

+ Gaming Supervisors Job Description
In the gaming, or gambling, industry no two games are alike. The dice game, craps, is totally different than the card game blackjack, and neither is at all like roulette. Yet, all have one thing in common. At sometime, somewhere, some player will try to cheat. Casinos rely on their pit bosses to detect cheaters and deal with them unobtrusivley when they are found. By protecting a casinos profits, pit bosses also protect the amount of money casinos pay in state and local taxes on those profits view more

+ Gaming Surveillance Officers and Gaming Investigators Job
When you walk onto a casino floor, it might look like chaos. But it is actually a very carefully controlled, very closely watched operation. Amid the noise and the action are people whose job is making sure there are no irregular activities—no cheating by either customers…or employees. Whether they work for the casino, or the state, Gaming Surveillance Officers and Investigators help to make legal gaming safe and fair for both the management of the casino, and the patrons view more

+ Hospitality and Tourism Job Description
Recreation and celebration in America is big business! Just about everyone likes to play and party, and for every form of fun, there is work to be done! From baking special cakes, to managing betting at a casino, there are many ways to make a living in the field of hospitality and tourism. Many jobs in this field do not require more than a high school degree. Training is supplied on the job for such positions as janitors and cleaners, bakers and food preparation workers, bartenders and amusement and recreation attendants view more

+ Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
If you enjoy interacting with people, like to dress well and give a good impression, and need a job that doesn’t require a lot of training, you might consider finding work as a host or hostess in a restaurant, lounge, or coffee shop. This is not the best-paid position in the establishment, but it’s vitally important because the host or hostess is the first impression a customer receives. The host or hostess is often responsible for taking reservations, guiding customers to tables, providing them with menus and making sure they receive prompt and courteous service view more

+ Hotel, Motel, and Resort Desk Clerks Job Description
The desk clerk is usually the first person a guest encounters when checking into a hotel or motel. So, in addition to performing specific duties, the desk clerk has the responsibility of making a great first impression. It is important to be able to quickly and efficiently follow the steps needed to get a guest checked in. Being knowledgeable about checkout times, hotel services, and local attractions is essential view more

+ Housekeeping Supervisors Job Description
America is a country on the move. So the outlook for employment in the hotel and motel business is good! Making sure rooms, meeting and banquet rooms are clean and equipped is the job of the Housekeeping Supervisor. This position is sometimes called an Executive Housekeeper, and involves many management duties such as hiring, training and firing staff, ordering supplies and maintaining a budget view more

+ Janitors and Cleaners, Except Maids and Housekeeping Cleaner
Janus was the Roman god who guarded gates and doors, so it's not surprising that the first "janitors" were doorkeepers. Gradually the job responsibilities expanded to include cleaning, sweeping, and otherwise caring for a building. That's why janitors are sometimes also known as "building custodians" or "maintenance workers." Schools, apartment and office buildings, shopping malls, airport terminals, hospitals, and just about every other place people gather, rely on janitors to keep them neat and clean view more

+ Lifeguards, Ski Patrol, and Other Recreational Protective Service Work Job Description
Helping to keep outdoor recreation safe is the job of recreational protective service workers such as lifeguards or members of the ski patrol or who monitor other recreational areas. A big part of these jobs is preventing accidents. Protective service workers warn people about unsafe conditions and discourage risky behavior. And when mishaps happen, they are specially trained to respond. Lifeguards constantly scan the waters for anyone who might be in trouble view more

+ Locker Room, Coatroom, and Dressing Room Attendants
Certain situations require that we change…or temporarily store…our street clothes while away from home. That’s why we need locker room, coatroom and dressing room attendants. Locker room attendants perform varied tasks in athletic facilities. They assign lockers and rent footwear or other gear. They answer members' questions and explain how equipment is used. They're often responsible for cleaning and maintaining the locker room, including restocking supplies view more

+ Lodging Managers Job Description
Whether a job is for a local establishment or for a large national chain, the duties of hotel and lodging managers are quite similar to the innkeepers of old--which is to say, they are responsible for everything! This means they’re responsible for the kitchen and the restaurant; for the housekeeping department that cleans and makes up the rooms; and for the clerical staff that greets travelers and checks them in view more

+ Maids and Housekeeping Cleaners Job Description
Housekeepers and their assistants are an important part of the "hospitality industry." They work in hotels and motels, making sure that each guest checks into a clean, neat room with fresh sheets on the bed and fresh towels in the bathroom. Attention to detail is essential. Since guests have different schedules, not every room can be made up in the same way. Housekeepers may have to skip around their assigned floors, yet still make sure that every room on their list has been made up by the end of the day view more

+ Meat, Poultry, and Fish Cutters and Trimmers
When it comes to buying meat, poultry or fish, consumers want more than just a good price. They want products that have been prepared properly and safely. That’s the responsibility of Meat, Poultry and Fish Cutters and Trimmers. Cutters and trimmers first inspect the food, to insure that it’s free of defects or bruises. Then they’ll clean, slice and section the product. With meat and poultry, bones and excess fat may be removed view more

+ Parking Lot Attendants Job Description
The job of Parking Lot Attendant may look easy …but it requires a lot of drive to do it well. Whether they work in multi-level garages…or outside in lots, attendants have many responsibilities. For example, they often need to inspect the condition of the car when it’s first brought in. By pointing out dents and scratches to the owner…before taking responsibility…you protect yourself and your employer from unfounded complaints later view more

+ Recreation Workers Job Description
If you’ve ever played on a community softball team, or taken an aerobics class, you’ve probably encountered recreation workers who planned, organized and directed these activities. Their job is to make it possible for you to enjoy leisure activities like water sports or arts and crafts, in a safe and fun environment. Recreation workers supervise the facilities and equipment at local playgrounds, recreation parks, community centers, health clubs, camps and most tourist attractions view more

+ Tour Guides and Escorts Job Description
Imagine getting paid to ride a bike or hike a trail. Well that is just what bicycle and hiking guides do, but it's not all fun and games. Tour companies rely on these employees to provide a safe and enjoyable vacation for their guests. A pair of guides usually lead each trip, setup the meals, shepard the tourists and their luggage in and out of hotels, maintain the equipment, and socialize a bit before the work day is over view more

+ Travel Agents Job Description
Most business tra-velers and many tourists rely on travel agents who use printed and computer-based sources to advise them, book trips and issue tickets. Agents must have good interview, mathematics, and sales skills. They question clients about their needs and plan a trip that best meets those needs. In vacation travel sales, they must often balance client dreams with a real budget. Agents may have to master many kinds of information, such as international geography; spe-cialty areas like ecotourism; visa regulations; and inoculation rules view more

+ Travel Clerks Job Description
Most travel clerks work for automobile clubs. Others are employed by large companies, hotels, and government agencies. Their primary task is figuring out the fastest, least expensive route from Point A to Point B. And then, once the client has approved, "making it all happen." That can mean making airline, hotel, rental car, and restaurant reservations—or arranging for visas and assembling customized road maps view more

+ Umpires, Referees, and Other Sports Officials
Organized athletic events create exciting moments for fans across many sports. Coaches and umpires, on the other hand, monitor the athletes’ performance. Coaches work with a single team or individual, instructing them in the best ways to compete in their specific sport. The umpires, sometimes known as referees or officials, observe the competition and enforce the rules and decide disputes between competitors view more

+ Waiters and Waitresses Job Description
Waiters and waitresses take orders and serve food in restaurants, coffee shops, and other establishments. But few people realize that a waiter or waitress can make or break a business. That's because "service sells!" The food may be completely ordinary, but if the waiters and waitresses are friendly and attentive, customers will come back again and again. Job opportunities can range from local diners… to national chains… to expensive restaurants in major cities and resort areas view more

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