First-Line Supervisors, Customer Service video

Career Videos >> Business, Management and Administration >> First-Line Supervisors, Customer Service video

Whether an enterprise is small, or enormous, pleasing the customer is the key to success. So first-line supervisors for customer service are vitally important. Because they are in charge of the people who take care of the customers, from scheduling, to training, to motivating and encouraging, the supervisor stands behind every customer connection. Actually, standing and walking are often part of the job, but the work is usually indoors. The supervisor needs to have good communication skills both to instruct employees and to talk to management about goals and procedures. Jobs are steadily available in this field, but there is alot of competition. Most supervisors for customer service have at least a high school diploma along with work experience. In fact, supervisors are usually chosen from amongst the customer service staff because no one knows better, how to take care of the customer.


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