No matter what business you are in, creating a positive first impression is crucial to a company’s success. Receptionists often find themselves as the first contact that a visitor or important potential client has with a company. So if you’re interested in this career, you must be a warm and friendly person who can make others feel welcome. Communicating clearly and using a computer efficiently are valuable attributes, since tasks can include answering multiple phone lines, word processing or typing, and faxing documents. Information clerks should have the same personal qualities as those of a receptionist, providing helpful and timely information with a smile. For example, hotel desk clerks and transportation ticket agents greet customers, determine their needs, and either assist them personally or refer them to someone better able to provide assistance. Because they deal directly with the public, receptionists and information clerks must have a neat appearance as well as the temperament to deal with difficult customers and hectic work days. Fluency in the English language is essential, while the ability to speak a second language is often quite beneficial. If you enjoy meeting and greeting new people, a career in either of these professions may be just what you’re looking for!