Whenever there’s an emergency, someone has to take the “911” (pronounced: “nine-one-one”) call, get the details from the caller, and decide which resources should be activated and sent to the scene. That’s the job of police, fire, and ambulance dispatchers.
Also known as “public safety dispatchers,” these workers need to be able to question callers to determine the nature, seriousness, and location of the emergency. They must then prioritize the incident and decide which units should be sent.
Often, a dispatcher will also remain on the phone, telling the caller what to do and possibly giving first-aid instructions when an ambulance is on its way.
An ability to remain cool under pressure is essential. As is skill in calming distraught callers and getting them to provide vital information.
Stress levels can be quite high. But without police, fire, and ambulance dispatchers, public safety services simply couldn’t respond to emergencies. That makes this occupation absolutely essential.