When you walk onto a casino floor, it might look like chaos. But it is actually a very carefully controlled, very closely watched operation. Amid the noise and the action are people whose job is making sure there are no irregular activities—no cheating by either customers…or employees. Whether they work for the casino, or the state, Gaming Surveillance Officers and Investigators help to make legal gaming safe and fair for both the management of the casino, and the patrons. Surveillance Officers observe players and casino workers to ensure that house rules are being obeyed. This can be done from the floor…or on video monitors fed by a sophisticated network of hidden cameras… . They maintain communications with uniformed security officers and floor supervisors, notifying them of potential trouble. A good working knowledge of all the games and proper play procedures is essential, as well as the ability to think and act quickly. Gaming Investigators normally work for the state. Their job is to make sure a casino’s operations are carried out in accordance with its gaming license. In addition to on-site inspections, they might also review video and audiotapes recorded by the casino’s surveillance team . Of course, if an illegal act occurs, the matter is turned over to the appropriate law enforcement authorities. The business of keeping gaming safe and honest…is serious work.