Computers are a wonderful tool -- until there's a problem. That's when we can really appreciate the help from an expert. The Computer Support Specialist fields phone calls and e-mails from computer users with a problem. The support specialist must listen carefully, and ask questions clearly and politely to diagnose the nature of the problem. Then, he or she guides the caller through the problem-solving steps. This is not always as easy as it sounds. First of all, you need an excellent knowledge of computers and software. Second, you need patience and understanding. Often the person asking for help is frustrated and upset. Computer support specialists may work for a large corporation, serving its own employees, usually during work hours. Or they may work for a computer or software company, assisting customers at any hour of the day or night. These workers spend long hours in front of their own computers, and may be subject to eye or repetitive-motion strain. Employers increasingly look for college graduates with degrees in computer-related fields, though most offer training on their own systems and products. An associate’s degree is commonly required. If you don’t have a degree, certification and practical experience are essential. Strong verbal and written communication skills are important. With computers becoming more complicated, computer support is projected to be among the fastest growing fields for the next several years. This occupation provides a vital service in our increasingly computer-dependent society… and is the first step to more challenging -- and higher paying -- positions in computer systems administration.