Hotel, Motel, and Resort Desk Clerks Job Description video

Career Videos >> Hospitality and Tourism >> Hotel, Motel, and Resort Desk Clerks video


The desk clerk is usually the first person a guest encounters when checking into a hotel or motel. So, in addition to performing specific duties, the desk clerk has the responsibility of making a great first impression. It is important to be able to quickly and efficiently follow the steps needed to get a guest checked in. Being knowledgeable about checkout times, hotel services, and local attractions is essential. But even more important are personal warmth, friendliness, and good people skills. When travelers reach their hotel, they are often tired or stressed. Your job is to make them feel truly welcome and comfortable, so they'll make a point of staying at your hotel every time they're in town. The front desk is an excellent place to start if you’re interested in a career in hotel management, since it allows you to learn about the many different aspects involved in running a hotel efficiently and it places you on the front lines of customer service.

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