Call Center Service Representative
Bilingual Spanish/English

SUMMARY
Answer phones to respond to account questions, general customer inquires, application questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer high volume inbound calls and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.


KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required.
High school diploma or equivalent.
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 30 wpm.
1-3 years of office experience.

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