Data Center Lead Engineer
FTP
$0.00 - $105,000.00
Title: Data Center Lead Engineer - Chicago
Location: Chicago
SUMMARY:
The Data Center Lead Engineer is required to manage the infrastructure at all layers of technology for the assigned region. This will require the Engineer to have a broad understanding of and background in Data Center operations, knowledge of HVAC and power management for lights out operations. The ideal candidate must be a strong lead , with a proven track record to deliver enterprise solutions by partnering with other business users.
RESPONSIBILITIES:
The Data Center Lead Engineer will lead in the design, development, consolidation and build-out of the firm's Data Centers. This consists of maintaining existing co-located and in house Data Centers
Develop and implement Data Center strategy and support existing production environment at each Data Center
Provide daily direction regarding data center operational procedures and technologies
Provide ongoing technical and leadership expertise in supporting the Data Centers, including growth and scalability requirements
Provide high-level vendor management and assist in vendor selections
Establish standards for Engineering Data Centers, including, power and capacity planning, lights out operations, Data Centers equipment inventory
Serve as a Data Center liaison with Applications teams and Management, Network, Engineering and Facilities groups
Development of a Data Center SOP documentation and process, including emergency response, and physical security management
Data Centers outsourcing management
Data Centers stack & rack services including, equipment EOL process, Data Center Jumpstart Services - Data Centers SOP Documentation
Responsible for notifying and coordinating projects directly affecting business users
Enforce strict Change Management policies regarding productions changes
Must be a consistent participant in weekly Change Control/Management (CM) meetings
Responsible to assist in creating and enforcing technology standards for production related systems
Responsible to create and sustain consistency in regards to production IT services. This includes remaining synchronized with other regions whenever possible
Create and validate monthly reports regarding the current and future state of all business critical IT systems within the region, ensuring compliance with global policies
Responsible for monitoring and alerting of all business critical technical systems
Responsible for notifying and escalating to senior IT management regarding all data center and computing facility incidents
Create and maintain an operational run book, showing all business critical production systems, including but not limited to the following information:
o Service hours and maintenance windows
o Site Recovery procedures
o Escalation procedures as they pertain to the Configuration Management Database
o High availability and fail over procedures as they pertain to the Configuration Management Database
o Architectural diagrams and elevations
Is required to follow proper quality assurance procedures regarding releasing any and all technical changes into production
Manage vendor and outsourcing relationships
Assist in implementing proper ITIL service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc.
Establishes a professional working relationship with other team members and management staff
REQUIRED SKILLS:
5 years of experience in Information Technology in direct support of multiple Data Centers hosting enterprise class environments
5 years of information technology experience supporting enterprise class environments
Solid knowledge of HVAC and power requirements for highly available Data Centers.
Understanding of Lights Out concepts of Data Center operations.
Familiarity with SAN and NAS requirements in a production Data Center
Strong organization and communication skills; must clearly communicate production related, technical issues and resolutions to customer/clients, other departments and senior management
Backup and recovery experience using best practice standards supporting SAN/NAS environments
High level understanding of SAN switch requirements, TCP/IP, troubleshooting network problems with LAN connectivity
Quality training (Six Sigma, TQM, ISO or other) preferred, contract negotiations training desirable
Must fully understand proper technology services following ITIL (IT Infrastructure Library) methodologies
Experience with Linux, Solaris, Windows and enterprise class Servers
The candidate must have excellent conceptual, analytical and problem solving skills.
In depth understanding of Operating Systems, Trading/Market Applications and data flow dependencies between applications across regions
Must be able to establish effective professional business relationships with all levels of management
Experience in leading both, direct and contracted, technical support resources
Formal process design and implementation experience
Demonstrated ability to manage multiple concurrent projects and drive completion of deliverables
Establish and maintain an environment conducive to team building and cross departmental communications
Must be able to govern regional IT initiatives to ensure that all process and procedures are executed following company policies and standards
Must possess strong writing and documentation skills
Bachelor's degree or equivalent work experience
Provide technical direction and leadership and act as an escalation point for all design and operational related issues regarding data centers and computing facilities
Ability to translate business requirements and needs to valuable technological initiatives
Identify and provide problem resolution for infrastructure inefficiencies and allow for the prevention of reoccurring issues with long-term, end-to-end solutions
Must be accustomed to responding quickly and in a controlled manner to emergencies
Skilled in troubleshooting issues in high pressure, business critical production environments.
Previous experience in a high-pressure environments in the financial sector
Business critical services management
Discipline regarding communications and policy enforcement
Strong team building
Excellent problem solving
Senior level written and oral communication skills
Ability to understand the "big picture" to provide long-term resolutions
DESIRED SKILLS:
- Previous experience in the Brokerage industry
EDUCATION:
Bachelors Degree or equivalent experience