telephone videos

Communication equipment mechanics install and maintain the switches that connect someone with someone else whenever they dial the phone. Many work in “central offices” — those windowless phone company buildings seen in many towns. Mechanics specializing in installation and repair setup and connect computer phone switches. They punch copper wire into connector boards or splice fiber optic cable to make the physical connections and then program the switches to establish the electronic connections view more

Communications Equipment Operators keep the world talking. They may be switchboard operators, telephone operators, or directory assistance operators. They might work at a company with an internal phone system…or at a global long distance provider…but the basic task is the same: they connect callers with the people they’re trying to reach. These days that process might include a lot of automation, with machines handling key functions such as message taking and routing calls view more

Customer Service Representatives are considered a vital part of any organization that deals with consumers. Research has shown that people still prefer to talk to a live person instead of a machine when conducting a business transaction. Depending on the type of company they work for, Customer Service Representatives solicit and verify information, create files and perform various processing tasks, either via mail, telephone, or in person view more

A drafter “draws” the plans that specify how something should be constructed. Engineers and architects may develop the grand design of a machine, building, or circuit board, but the drafter is the one who does the “heavy lifting” of filling in the specific details -— without which nothing could be built. The work of drafters is all around you. Your computer, your telephone, and your TV exist because a drafter at some company created a set of plans specifying how it should be built view more

Production, planning, and expediting clerks keep manufacturing plants operating smoothly. They ensure the continuous flow of work and material within production schedules. They deal with inventory of raw materials or subassemblies and production quotas. They track output and expedite orders when necessary. In small firms, one person may do the job; larger companies may need more. Working under the supervision of industrial managers, these clerks can boost production efficiency view more

Every business needs to know who their customers are…and what they want. Market Research Analysts provide that information. When a new product is being developed, they consider its potential sales—and the competition. They may design telephone, personal or mail interview surveys to assess consumer preferences. For all kinds of services and products, from political parties to cleaning fluids, Market Research Analysts make phone calls, mail surveys, conduct interviews in stores and on the street view more

One of the freedoms that Americans cherish – is the right to express an opinion. The people responsible for gathering many of those opinions are Survey Researchers. These researchers create questionnaires designed for specific purposes. For example, clients may want to find out what people think about certain products… services…or even political issues. The next step is to get the public to respond to the questionnaire view more

Everyday we pick up the phone, or turn on the television set and expect to have perfect service 24 hours per day. These services come to you through a system of wires and cables, which telephone and cable TV installers and repairers construct and maintain. Line installers place cable or phone lines underground, or on poles or towers. They also connect wiring inside your home or office, making sure the signal reaches your phone or television set view more

In the new millennium, businesses will face an ongoing need for people who can reach out to potential customers using traditional methods as well as new technologies. Telemarketers sell products and services over the phone. Working from lists and a script, these telephone salespeople take orders for businesses and ask for donations to charities. They may interview people for opinion polls. Telemarketing jobs are extremely stressful view more

It used to be that the telephone operator was the heart and soul of the phone industry. Over the years, as technology became more sophisticated, it began to replace the live voice at the switchboard. But there are some things automated phone systems can’t handle without human help. For example, operators step in when customers are having difficulty finding a phone number. Operators help people place collect or credit card calls view more