receptionist videos

Communications Equipment Operators keep the world talking. They may be switchboard operators, telephone operators, or directory assistance operators. They might work at a company with an internal phone system…or at a global long distance provider…but the basic task is the same: they connect callers with the people they’re trying to reach. These days that process might include a lot of automation, with machines handling key functions such as message taking and routing calls view more

It used to be that the telephone operator was the heart and soul of the phone industry. Over the years, as technology became more sophisticated, it began to replace the live voice at the switchboard. But there are some things automated phone systems can’t handle without human help. For example, operators step in when customers are having difficulty finding a phone number. Operators help people place collect or credit card calls view more