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Going to court to settle a divorce or a business dispute can take years and thousands of dollars. Arbitrators, Mediators and Conciliators offer an alternative approach. They are trained to help resolve disagreements, improve communication and strengthen relationships…through procedures that are far less formal than a court trial. With arbitration, each side must first agree to be bound by the decision reached by the arbitrator view more

Finding and uncovering clues explaining the history of mankind. That’s the intriguing work of Archaeologists. The ruins of buildings, tools, pottery and other objects hold the answers to how people lived in the past. Archaeologists are the social scientists who study these objects to discover their significance. Many archaeologists specialize in a particular region of the world. They may travel to remote areas and live among the people they study view more

Communications Equipment Operators keep the world talking. They may be switchboard operators, telephone operators, or directory assistance operators. They might work at a company with an internal phone system…or at a global long distance provider…but the basic task is the same: they connect callers with the people they’re trying to reach. These days that process might include a lot of automation, with machines handling key functions such as message taking and routing calls view more

Computers are a wonderful tool -- until there's a problem. That's when we can really appreciate the help from an expert. The Computer Support Specialist fields phone calls and e-mails from computer users with a problem. The support specialist must listen carefully, and ask questions clearly and politely to diagnose the nature of the problem. Then, he or she guides the caller through the problem-solving steps view more

One of the great things about America is that it offers help to its residents in need. There are many government assistance programs and agencies that provide benefits. For example, welfare, social security, public housing and employment and training. Determining who is qualified to receive this assistance is the job of Eligibility Interviewers. An interviewer usually works in an office. There, he or she meets with an applicant view more

People willing to take the risk of starting their own businesses are called entrepreneurs. There’s no single road to becoming an entrepreneur. Some may hit upon an idea for a business by creating an item or providing a service for friends. Others may decide to quit working for someone else and strike out on their own. Or they may use their entire savings to buy a franchise, like a fast food restaurant view more

Epidemiologists are like medical detectives--they work to determine who gets diseases, and why. They train through four years of college, and an additional two to four years of master’s degree or doctoral studies. They may specialize in an area such as environmental epidemiology, which looks at the connection between environmental exposure and disease. Most epidemiologists work for federal, state or local government agencies such as the Centers for Disease Control or a local health department view more

Competition among retail stores has never been fiercer. There are more stores than ever selling the identical products at identical prices, often within a few yards of each other. So where do people shop? Much of the time they pick the store with the most knowledgeable, helpful, and friendly sales people. Since retail sales worker supervisors and managers are directly responsible for a store's sales staff, that makes them very important employees indeed view more

There’s a lot going on in a busy casino. Strict laws and smart business practices require close supervision of every aspect of a gambling establishment. Casino and Gaming Managers supervise the supervisors. The manager decides what kinds of gambling will be offered at the casino, and how the games will be operated in accordance with gaming laws. When complaints or questions arise, the manager is the judge of whether house rules and policies are being interpreted correctly view more

In many companies, one job title represents a person who is almost always welcomed with a sigh of relief or an urgent question: the help desk technician. It’s a title that didn’t exist before the computing era made modern offices and small businesses dependent upon the person who can make the computers function. Even though there is “HELP” available within computer software, it’s much more comforting—and efficient—to have a human available to help resolve a problem, fix a glitch, or simply teach the best way to use a program view more

Whether making products or making laws, businesses, organizations, and governments all require up-to-date information about the people they serve. They often rely on professional interviewers to get the information. Interviewers usually work by asking a set of prepared questions and then carefully recording the responses. They look for lifestyle information about spending habits, political preferences and the like view more

Certain situations require that we change…or temporarily store…our street clothes while away from home. That’s why we need locker room, coatroom and dressing room attendants. Locker room attendants perform varied tasks in athletic facilities. They assign lockers and rent footwear or other gear. They answer members' questions and explain how equipment is used. They're often responsible for cleaning and maintaining the locker room, including restocking supplies view more

Whenever there’s an emergency, someone has to take the “911” (pronounced: “nine-one-one”) call, get the details from the caller, and decide which resources should be activated and sent to the scene. That’s the job of police, fire, and ambulance dispatchers. Also known as “public safety dispatchers,” these workers need to be able to question callers to determine the nature, seriousness, and location of the emergency view more

Public Relations…or PR…is an important part of any business, government agency or non-profit organization. It’s the job of Public Relations Managers to help protect the organization’s reputation and image. Often they act as the liaison between the organization and the public and news media. PR managers write press releases and set-up events that the press is invited to attend. In times of crisis, these managers are called upon to explain the company’s side of the issue view more

One of the marvels of modern medicine is the ability to see inside the human body…without surgery or other invasive procedures. The experts who operate imaging equipment such as X-ray machines, Cat-scans and MRIs are Radiologic Technicians. Also called radiographers, their task starts with instructions from a physician to image a specific part of the body. Patients may be anxious about the procedure and have questions view more

Protecting property from fire requires a quick response from emergency services. But they can only respond when they know there’s a problem. Rather than wait for someone to call in an emergency, many people choose to install alarm systems that send out an alert, immediately. Alarm systems are also used to protect property from theft—just seeing that there’s a security system in place, can make a criminal decide to choose another target view more

If you like to ask questions, weigh evidence, and solve problems – and you like the idea of your "office" being the great outdoors -- consider a job as a zoologist or wildlife biologist. Zoologists study animals and how they live and grow in their natural surroundings. They usually specialize in a specific type of animal, scrutinizing its behavior, diseases, and development. Wildlife biologists are concerned with the preservation of all types of animal and plant life, as well as with their overall environment view more