information videos

Finding a new job is difficult enough. Having to support yourself while looking for work makes being unemployed all the harder. That’s why the work done by Claims Takers for Unemployment Benefits is so important. They help people get access to funds made available through state unemployment insurance. Working in state unemployment offices, claims takers usually spend their days in phone banks, fielding calls from applicants view more

Communications Equipment Operators keep the world talking. They may be switchboard operators, telephone operators, or directory assistance operators. They might work at a company with an internal phone system…or at a global long distance provider…but the basic task is the same: they connect callers with the people they’re trying to reach. These days that process might include a lot of automation, with machines handling key functions such as message taking and routing calls view more

Information is power. The more information a company's employees have, the better decisions they can make. But for information to be useful, it must be accessible. That’s the job of computer and information systems managers. They’re often referred to as "I-T people," for Information Technology. IT managers keep computer systems working properly and efficiently. They meet with employees to determine a company's computer needs, and then work with senior management to put in place the resources to meet those needs view more

Customer Service Representatives are considered a vital part of any organization that deals with consumers. Research has shown that people still prefer to talk to a live person instead of a machine when conducting a business transaction. Depending on the type of company they work for, Customer Service Representatives solicit and verify information, create files and perform various processing tasks, either via mail, telephone, or in person view more

In the beginning, there was the big, water-cooled "mainframe" computer housed behind glass walls, accessible only by a select few. Today, computing power is widely "distributed" throughout companies, thanks to "local area networks" or "LANs." Network administrators are the people responsible for managing it all, usually by controlling the network server. Database administrators have more specific duties view more

Technology has created a new kind of analyst: the geographic information specialist. GIS stands for geographic information systems. It uses computers to store, interpret and display a vast variety of data identified by location. But it goes well beyond maps and pictures. A GIS database contains layers of information. The layers can be combined into different models , so that we can instantly see the effects new information might have on an area view more

If you have the mental agility and flexibility to move with a fast changing industry, the future is bright in information technology services. The world is increasingly dependent on information technology. Hospitals, schools, business, transportation, and government—every field of endeavor now relies on computers and the people who know how to make computers work. Depending on the kind of position you take, you might need patience to provide information about something you know a lot about, to people who don’t understand much beyond their keyboard view more

Whether applying for a credit card…or a home mortgage, you need to go through an approval process. And that’s where Loan Interviewers and Clerks come in. They play a vital role in helping lending institutions determine if you are a good …or bad credit risk. They do this by examining your credit history. The first step is often interviewing the loan applicant…either in person or on the phone. Speaking clearly, listening carefully and taking accurate notes are essential qualities view more

I-T spells a lot more than “it,” these days. Because I.T. stands for Information Technology, among the fastest growing industries not only in America, but around the world. One of the key players in the field of I.T. is the network administrator. He or she may work in a busy office…alone at home, commuting electronically to multiple clients…or somewhere in between. Network administrators are responsible for the increasingly important inter-dependence of computers view more

Making a management decision requires hard data along with wisdom and leadership. That information is supplied by operations research analysts. Operations research is also called management science, and that’s what it is: the science of making decisions and solving problems. It is a field that combines quantitative analysis—mathematical models—with strategic thinking. The goal is improved performance view more

Every time you order merchandise from a catalog, or fax a request for information, your contact with a company is handled by an order clerk. Orders for materials, merchandise or services can come from within an organization or from outside. However, most order clerks receive orders from other companies or individuals. The order clerk serves an important role, since he or she is often a customer’s only direct contact with the company view more

A webmaster manages a company’s presence on the World Wide Web—its face on the Internet. While new software makes it possible for almost anyone to create a website, a fully operational business web address requires a great deal of expertise to design and maintain. That’s because an effective website is interactive. It invites people to provide information, sends information, products, and services in response, takes orders and processes payments view more