guest services videos

Career Videos >> guest services videos

+ Hotel, Motel, and Resort Desk Clerks Job Description
The desk clerk is usually the first person a guest encounters when checking into a hotel or motel. So, in addition to performing specific duties, the desk clerk has the responsibility of making a great first impression. It is important to be able to quickly and efficiently follow the steps needed to get a guest checked in. Being knowledgeable about checkout times, hotel services, and local attractions is essential > view more

+ Housekeeping Supervisors Job Description
America is a country on the move. So the outlook for employment in the hotel and motel business is good! Making sure rooms, meeting and banquet rooms are clean and equipped is the job of the Housekeeping Supervisor. This position is sometimes called an Executive Housekeeper, and involves many management duties such as hiring, training and firing staff, ordering supplies and maintaining a budget > view more

+ Maids and Housekeeping Cleaners Job Description
Housekeepers and their assistants are an important part of the "hospitality industry." They work in hotels and motels, making sure that each guest checks into a clean, neat room with fresh sheets on the bed and fresh towels in the bathroom. Attention to detail is essential. Since guests have different schedules, not every room can be made up in the same way. Housekeepers may have to skip around their assigned floors, yet still make sure that every room on their list has been made up by the end of the day > view more

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