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Customer Service Representatives are considered a vital part of any organization that deals with consumers. Research has shown that people still prefer to talk to a live person instead of a machine when conducting a business transaction. Depending on the type of company they work for, Customer Service Representatives solicit and verify information, create files and perform various processing tasks, either via mail, telephone, or in person view more

In the beginning, there was the big, water-cooled "mainframe" computer housed behind glass walls, accessible only by a select few. Today, computing power is widely "distributed" throughout companies, thanks to "local area networks" or "LANs." Network administrators are the people responsible for managing it all, usually by controlling the network server. Database administrators have more specific duties view more

Legal secretaries are skilled clerical workers who assist attorneys. Though they perform many typical secretarial chores, such as typing and filing, they're also familiar with legal terminology, documents, procedures and research. They’re an important part of the team, in the intense world of the legal profession. Legal secretaries prepare complicated documents like subpoenas, complaints and motions that have specialized formats, and specific timetables for filing view more

Whether in big cities or small towns, local municipal governments are at the heart of every community. The people who keep these government offices organized and functioning are Municipal Clerks. To do this job well, you need to be able to multi-task, because municipal clerks wear many hats. They do typical office work like contacting city officials, filing, typing, and data entry. They also maintain the official records for the municipality view more

Prepress technicians and workers are the final stop for graphic designs on their way to the printed page. In a large printing operation, you might handle only a few specific tasks. In a smaller shop, you might perform all of the pre-press duties yourself. Desktop operators assemble documents, using design software to manipulate pictures and type. Those files are sent to the preflight technicians, who check one more time for errors and any missing elements view more