customer service representative videos

Wading through the frenzy of the trading floor… or surrounded by computers humming miles away from Wall Street… brokerage clerks track the progress of every player in the game of high finance. Their wide-ranging responsibilities in this growing field all involve computing and recording data on securities transactions. The most common type of brokerage clerk is called the Broker's assistant or sales assistant view more

Customer Service Representatives are considered a vital part of any organization that deals with consumers. Research has shown that people still prefer to talk to a live person instead of a machine when conducting a business transaction. Depending on the type of company they work for, Customer Service Representatives solicit and verify information, create files and perform various processing tasks, either via mail, telephone, or in person view more

It used to be that the telephone operator was the heart and soul of the phone industry. Over the years, as technology became more sophisticated, it began to replace the live voice at the switchboard. But there are some things automated phone systems can’t handle without human help. For example, operators step in when customers are having difficulty finding a phone number. Operators help people place collect or credit card calls view more