assisting customers videos

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+ Computer Support Specialists Job Description
Computers are a wonderful tool -- until there's a problem. That's when we can really appreciate the help from an expert. The Computer Support Specialist fields phone calls and e-mails from computer users with a problem. The support specialist must listen carefully, and ask questions clearly and politely to diagnose the nature of the problem. Then, he or she guides the caller through the problem-solving steps > view more

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